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If a course closes
We don't plan to close any course, but if we ever had to, you wouldn't be left stranded. This policy sets out our promises to you if that happens. Jackie and Jess
In short
- We tell you in writing as soon as we can.
- We help you finish wherever possible.
- You keep everything you've passed.
- We refund the part of your fee for what you can't complete.
Our promises
If we ever have to close a course, or lose approval with an outside body, we will:
- tell enrolled learners in writing as soon as we can
- let you finish where at all possible
- finish assessing and quality assuring work already submitted
- issue certificates for everything you've passed
- give you copies of your records
- help you transfer, or refund the part of your fee that covers what you can't complete
This doesn't affect your rights under the Consumer Rights Act 2015.
Related policies
Change history
1.0, 15 October 2026: first published.
