Our policies

Clear, fair and written for real people. These are the promises we make to everyone who learns with Teach.Dance.

Last updated 15 October 2026 · Version 1.0

We wrote these policies to explain, in plain words, how we look after you, mark your work fairly and keep everyone safe. You don't need to read them all at once: each one starts with a short summary. If anything's unclear, just ask us at [email protected]. Jackie and Jess

Raise a concern Disagree with a mark Worried about someone

For learners

Joining a course

Our courses are open to learners aged 16 and over, with extra protections for 16 and 17 year olds.

Learner support

Email [email protected]. We reply within 2 working days.

Certificates, withdrawal and transfers

Your certificate is issued within 10 working days of passing everything.

Complaints

Email [email protected] with "Complaint" in the subject line.

If a course closes

We tell you in writing as soon as we can.

Assessment

Assessment

Every task has a "How it's marked" table, marked Pass or Not yet.

Your work, your words: authenticity and AI

Everything you upload must be your own work, in your own words.

Appeals

Talk to your assessor first, within 14 days of your feedback.

Reasonable adjustments

For disability, long-term health conditions, learning differences, injury or pregnancy.

Special consideration

For things that happen at or near the time of an assessment.

Malpractice

Malpractice is anything that breaks the assessment rules. Maladministration is a mistake in how we run assessment.

Quality assurance

A different, qualified person checks a sample of every assessor's marking.

Conflicts of interest

A conflict is anything that could make a decision unfair, or look unfair.

Safety

Safeguarding and Prevent

Someone in immediate danger? Call 999.

Staying safe

If something worries you, report it or tell us. You're never in trouble for asking.

Filming safely

Film in a safe, clear space and warm up first.

Equality, diversity and inclusion

We welcome learners of every background.

Community and moderation

Be kind, stay on topic and protect everyone's privacy.

Community guidelines

Members are aged 16 and over. Members aged 16 and 17 have extra protections.

Data

Privacy and data protection

How we collect, use and protect your data.

Coming soon

Records and retention

Films and uploads: deleted 12 months after your certificate.

Company

Whistleblowing

Raise concerns at [email protected], marked "Confidential: whistleblowing".

Anti-bribery

No bribes, ever.

About Teach Dance Ltd

Teach.Dance is a trading name of Teach Dance Ltd, company number 15135896. Registered office: 10 Churchill Way, Nelson, England, BB9 6RT.

Terms and website

Terms of sale and membership

Website terms of use

Cookies

Coming soon

Questions about any policy: [email protected]

Safeguarding: Jess Porter, Designated Safeguarding Lead, [email protected]

Deputy: Jackie Sanderson, via [email protected]

Everything else: [email protected]

Teach.Dance is a trading name of Teach Dance Ltd, company number 15135896. Registered office: 10 Churchill Way, Nelson, England, BB9 6RT. Teach.Dance courses are designed to Level 3 standard. They are not regulated qualifications.